Question 1

SHIPPING PROCESS TIMES:

Accepted Answer

All orders are processed within 5-7 business days, if not sooner but orders are not posted on a weekend or on a holiday. If we are experiencing a high volume of orders, postage maybe delayed by a few days. Please allow additional days for delivery. If there is a significant delay in postage of your order, we will contact you via email.

Question 2

SHIPPING RATES

Accepted Answer

We currently only post within the UK.

Standard shipping rates are £5.99 UK only.

Free shipping on orders over £75.00 UK only.

Question 3

Safeguarding & Protecting Your Privacy

Accepted Answer

We are committed to safeguarding the privacy of our visitors. This Privacy Policy outlines how we collect, use, and protect any personal data you provide to us or that we collect when you visit our website.

We may update this policy periodically, so please review it regularly.

Question 4

Information We Collect

Accepted Answer

When you use our website, we may collect and process the following types of data:

• Usage Data: Information about how you use our site, including pages viewed, resources accessed, traffic data, and location data.
 • Voluntary Information: Data you provide when registering for information or making a purchase.
 • Communication Data: Any information shared with us when you contact us by any means.

Question 5

Use of Cookies

Accepted Answer

Cookies help us improve our website by collecting information about the device used to access our site.

• Cookies allow us to gather statistical data about internet usage without identifying individuals.
 • You can decline cookies by adjusting your browser settings.

Question 6

How We Use Your Information

Accepted Answer

We use the collected data to provide and improve our services. This includes:

• Responding to your requests for information about our products or services.
 • Informing you about other products or services, where you have consented.
 • Notifying you of website updates or service changes.
 • Providing details of similar products or services if you have previously made a purchase.

Where consent has been given, we may share your data with selected third parties to provide information about goods or services that may interest you. You can withdraw your consent at any time.

Question 7

Storing Your Personal Data

Accepted Answer

Your data may be transferred and stored outside the European Union. By submitting your personal data, you agree to this transfer. We take reasonable steps to ensure that your data remains secure.

However, as internet data transmission is not completely secure, sending information electronically is at your own risk.

Question 8

Disclosing Your Information

Accepted Answer

We will not share your personal information except:

• If we sell part or all of our business.
 • Where legally required to do so.
 • To prevent fraud or reduce fraud risk.

Question 9

Third-Party Links

Accepted Answer

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We advise reviewing their policies before submitting personal data.

Question 10

Access to Your Information

Accepted Answer

Under the Data Protection Act 1998, you have the right to request access to any personal data we hold about you.

For any privacy-related enquiries, please contact us.

PRIVACY POLICY

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